Episode 4: On the benefits of listening to feedback October 9, 2019
Welcome to another episode of Her Business is Our Business where we Gayathri and Aparna look at Women Entrepreneurship beyond funding – sharing expertise, experiences and tools to grow your business.
We all receive feedback from time to time, be it at work or at home.
While some of these may be in our favour the others may not be something we would like to hear. So, how do we deal with this?
In this episode, we discuss the benefits of feedback, how to deal with constructive feedback and the need to listen to or take feedback from people especially those who may disagree with your perspectives. We also share some personal experiences and examples in this regard.
We begin this episode by sharing some insight from a recent survey that talks about what Investors look for in Entrepreneurs.
The two key traits are:
Product & Entrepreneurial passion
Entrepreneur's ability to handle feedback
Business reasons to collect feedback
Maintain a good relationship with customers
Testimonial to create more businesses
Motivate and build a reward system for your team
Develop products and services
Understand how your brand is viewed in the market
Points to keep in mind while receiving feedback
Do not react right away. Try to stay calm
Break the confirmation bias
Take it objectively
Keep your questions open-ended
Ask follow up questions along with reasons for their answers
Don't forget to show your gratitude. Ensure you give thanks not just verbally but by acting on their suggestions/feedback and following up